Mobile Banking Privacy and Security Policy The Vani Merchant’s Co-Op Bank
General:
The Vani merchant’s Co Op Bank Ltd, Vani build The Vani merchant’s Co Op Bank Ltd app as a free app. This page is used to inform visitors regarding our policies with the collection, use and disclosure of Personal Information if anyone decided to use our Serves.
The Policy is in compliance with the Information Technology (reasonable security practices and procedures and sensitive personal data or information) Rules 2011(the “IT Rules”) contained in the Information Technology Act 2000.
We want you to understand the types of information we access, collect, use, store, and transfer (“Process”) through our mobile banking application (our “App”), including when you are using the App as well as when the App is running in the background. Be assured the App Processes your information only for the following limited purposes.
1 To provide you with digital banking and related services (“Services”);
2. To maintain & improve our Services; - to ensure our Services are working as intended, such as tracking outages or troubleshooting issues that you report to us;
3. To develop new Services and features;
4. To provide you with personalized Services and content;
5. To measure the performance of our App and Services;
To communicate with you;
To protect our Institution and customers from fraud, abuse, security risks, and technical issues.
Any other specific purposes referenced or described in this The Vani merchant’s Co-Op. Bank of Privacy and Security Policy.
Privacy and Security Policy.
When you register, access, and use the App, you provide us with personal and sensitive information that includes your name, password, government identifiers like your social security number (SSN) or drivers’ license number, phone number, email address, physical or mailing address, financial information, payment information, payment card information, and credit information.
Other information we collect as you use our App
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your other apps, browsers, and devices with our digital banking services.
Additionally, and as described in more detail below, your device may periodically contact our backend digital banking systems to provide information about your device and connection to the digital banking services. This information may include things like your device type and carrier name, crash reports, which apps you've installed, and, depending on your device settings, other information about how you’re using your mobile device.
Cyber Crime:
The Internet per se is susceptible to various cybercrimes like phishing, vising (Voice Phishing), SMSing (phishing through SMS), compromise of User’s system security etc.
That could affect Payment Instructions/other instructions to the Bank.
Whilst the Bank shall Endeavour to protect the interest of the customers, there will be no guarantee from such cyber crimes and other actions that could affect payments instruction other instruction to the bank including but not limited to delay or failure in processing the instructions.
Technology Risks:
The app of the Bank may require maintenance and during such time it may not be possible to process the request of the customers. This could result in delays and /or failure in the processing of instructions. The user will be promoted to download the latest version of the app time to time. The bank can stop the use of old versions of app without any prior notice.
The User should understand that the bank disclaims all any liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the bank to honor any customer instruction for whatsoever reason. In the event of up gradation/break down of system or any other reason beyond the control of the bank, the app remains unavailable to the user; it shall not construe any liability or responsibility on the part of the bank.
Security and confidentiality of Customer Data
As per Information Systems security policies and procedures implemented in the Bank, Bank has implemented administrative, physical and technical safeguards to protect electronic personal data from loss, misuse and unauthorized access. Customers’ personal data shall be stored on a secured database.
Bank shall not sell personal data to any third party or anybody and shall remain fully compliant with confidentiality of the data as per law. Bank shall share customers’ personal data to third party if required for business purpose only after implementing adequate controls to ensure maintenance of confidentiality and security of the data by the concerned third party.
Auto Read OTP functionality: -It is recommended that each process of OTP validation shall have auto read facility of OTP in the Mobile application. Whenever the OTP send to the customer, mobile app shall auto populate the OTP in the required field instead of entering by keypad.
SMS forwarding App / Remote access App: It is recommended that; the Mobile Application can have an ability to identify the “SMS forwarding Apps” as well as “Remote Access Apps” installed on the User’s handset. Based on the “App ID” of these kinds of Apps, Mobile App shall restrict the users to access the login to the application if users have installed the listed apps.
SMS Delivery status facility: SMS vendor should have Call back facility available to verify the status of SMS send from our end, also SMS vendor have “SMS Delivery receipt check” to know the delivery status of the SMS forwarded from our end.
Mobile banking Application shall have ability to read/detect Installed Application on user’s device and upload it on bank’s secure server for keeping safe track of existing applications. App shall prohibit/restrict Mobile Banking Application usages incase of any listed application with likes of remote access applications and sms forwarder applications is detected.
By agreeing to terms within Mobile banking application and written consent form undertaken from user during opting mobile banking feature it will be considered user have provided affirmative consent for all above mention disclosures.
Your activity:
We collect information about your activity in connection with our App, in order to better understand:
This information enables us to improve, modify, or expand the services, features, and experience delivered through the App as well as to support in-App messaging, deliver user guides and polls, and optimize performance of the App. Additionally, and in particular, this information also enables us to detect and flag suspicious or potentially fraudulent activity.
Your device and other apps
We access and collect information related to your device and other Apps along with associated data. This information may be collected both while you use the App and while the App is running in the background or is otherwise not in use.
Information we process concerning your device and other Apps includes:
Additionally, if our App needs to access protected features of your device, then you will have an opportunity to provide consent. In the event that you decline to provide express consent, then the App will not be permitted to access data gated by your device’s permissions model. Without your express consent, the App will not allow use of the protected feature or related data.
If and when our App accesses you’re:
Then all related data is treated as personal or sensitive data subject to this The Vani Merchant’s CoOp.Bank of Privacy and Security Policy.
Restricted permissions accessed by our App include:
Use of Fingerprint
We collect information about your biometric identifiers when you use our App, which enables us to streamline your authentication and login experience and access our Services with less friction.
Precise or Fine Location
We collect information about your location when you use our App, which helps us offer features like search
Results for branch and ATM locations, credit card controls, and messages based on your general location.
Read or access Contacts, Contacts List, or phone log
We collect information about your contacts when you use our App, which enables us to facilitate requested
P2P and other payment transactions.
Access Camera or Pictures/Photos
We collect information from your device’s camera and photos when you use our App, which enables use of mobile check deposit and other image scanning or capturing features of the App
Sharing your information
Our App will only share information with third-parties with your consent, for the purpose of providing you with Services, or for the other ancillary purposes described in this The Vani Merchant’s Co-Op.Bank of Privacy and Security Policy.
Our App Processes your financial or payment information or government identification numbers and will never publicly disclose any personal and sensitive user data related to financial or payment activities or any government identification numbers.
Our App may Process non-public phonebook or contact information, and we don't allow unauthorized publishing or disclosure of your or others’ non-public contacts.
Our app includes third-party code and SDKs that may collect personal and sensitive user data solely for the purposes described in this Our App Processes your financial or payment information or government identification numbers and will never publicly disclose any personal and sensitive user data related to financial or payment activities or any government identification numbers.
Our App may Process non-public phonebook or contact information, and we don't allow unauthorized publishing or disclosure of your or others’ non-public contacts.
Our app includes third-party code and SDKs that may collect personal and sensitive user data solely for the purposes described in this The Vani Merchant’s Co-Op.Bank of Privacy and Security Policy. All third-party providers of code and SDKs will Process your data in accordance with this The Vani Merchant’s Co-Op.Bank of Privacy and Security Policy and all applicable law and standards.
Neither we nor our third-party providers will ever sell your personal and sensitive data Processed by the App.
The App may also transfer data as necessary for legal reasons including compliance with a valid governmental request, applicable law, or as part of a merger or acquisition with legally adequate notice to users.
The App handles all personal and sensitive user data securely, including transmitting it using modern cryptography .
All third-party providers of code and SDKs will Process your data in accordance with this The Vani Merchant’s co-op. Bank of Privacy and Security Policy and all applicable law and standards.
Neither we nor our third-party providers will ever sell your personal and sensitive data Processed by the App.
The App may also transfer data as necessary for legal reasons including compliance with a valid governmental request, applicable law, or as part of a merger or acquisition with legally adequate notice to users.
The App handles all personal and sensitive user data securely, including transmitting it using modern cryptography.
Contact Us
If you have any questions about this Privacy Policy, please contact us on vmc_bank@vmcbank.co.in
