ATM POLICY
Table of contents
1. PURPOSE...
2. OBJECTIVE...
3. ATM PIN MANAGEMENT…
4. RENEWAL OF VANI BANK DEBIT CARD...
5. LOST/DAMAGED/STOLEN/COUNTERFEIT/EXPIRED CARDS...
6. CO-BRANDING ARRANGEMENT...
7. CUSTOMER ELIGIBILITY...
8. USAGE OF DEBIT CARD...
9. TERMS AND CONDITIONS (T&C) FOR ISSURANCE AND USAGE OF DEBIT CARDS…
10. OWNERSHIP OF VANI BANK ATM CARD…
1. PURPOSE
2. OBJECTIVE
The Vani Marchand’s Co-operative Bank Ltd Debit Card has the combined feature of a Cash Card and a Card for payment of Goods & Services at Merchant/ Commercial Establishments through POS or through internet. All the Vani Bank Debit Card transactions are subject to online debit, which means whenever there is transaction, the status of the account is checked and authorization permitted only to the extent of available limit.
3. ATM PIN MANAGEMENT
3.1 PHYSICAL PIN
If branch can demand physical PIN in case of special case from Central office through Sent mail.
3.2 GREEN PIN
Green PIN is a process of generation PIN digitally and physical PIN will not be generated/ sent to customer. Green PIN option will replace physical PIN issuance for Debit Cards. On selecting the Green PIN option, the process of generating Green PIN is to be followed. Functionality to generate Green PIN through ATM, Mobile banking and Internet banking has been made available to the customers to whom new cards are issued in CBS with Green Pin option. Functionality to generate Green PIN through IVR shall be offered as another mode.
3.3 FORGOT ATM PIN
In case customer forgets his PIN or Branch has not received the PIN of any debit card, new PIN can be generated using Forgot PIN option on the our Bank ATM. The functionality to generate PIN for existing card holders through Mobile Banking/Net Banking/IVR shall be offered as other mode for customer‘s convenience. PIN generated through Forgot PIN option is by default activated after 48 hours. However, in case of urgency activation of PIN can be done by ANY branch on the same day using CBS menu option. The PIN activated by the branch can be used by customer after 2 hrs. II. If Re-PIN option is selected from ATM helpdesk menu available at branch; Physical PIN so generated will be dispatched to the branch within 3 working days through authorized vendor.
3.4 ATM PIN CHANGE
CUSTOMER SHALL BE EDUCATED TO CHANGE THE PIN ON VERY FIRST USAGE OF CARD.
Customer can change the PIN Using Central Bank ATM by selecting following options in the main menu of the ATM
Functionality to change PIN through Mobile Banking/Net Banking/CBS/IVR is under development.
3.5 Compulsory PIN change after a certain specified period by Bank or as per Regulatory / Govt / Guidelines.
4. Renewal of Vani Bank Debit Card:
4.1 Renewal:
4.2 Auto renewal on expiry of cards shall be extended only for active cards i.e. cards used at least once for financial/non-financial transaction in the last 1 year. Branch to ensure 7 that customer latest address with valid pin code and mobile no. are updated in CBS one month prior to renewal of the debit card for smooth delivery of cards to customers. SMS will be sent to the customers twice in this regard.
4.3 Since renewals of personalized cards are automated, the branch should inform Digital Banking Services Vertical, IT Wing one month prior to the date of expiry of the validity period of the card duly mentioning, the valid card number, in case the card is not to be renewed.
4.4 If the cardholder does not wish to renew their Vani Bank Debit Card, such account details should also be informed to Digital Banking Services Vertical, IT Wing for not renewing the Card through Branch.
5. LOST/DAMAGED/STOLEN/COUNTERFEIT/EXPIRED CARDS
5.1 Hot listing By Branch
1. Hot listing is the process by which details of the Debit Card reported lost/stolen/cancelled are invalidated.
2. If the cardholder is reporting over phone to the branch of having lost his card, then the branch staff should verify his/her request by enquiring about cardholder‘s details viz. name, card number, account number, address, telephone number, date of birth etc. The details should be confirmed from the branch record to identify the cardholder and to make sure that a right person is making the call for hot listing of the card. Branch should hotlist the card immediately after credential of customer is identified without waiting for written request but making a proper record of such request, mode of request & Date/Time of such request.
3. Hot listing prevents misuse of the card by person who comes into/is in possession of such cards.
6. Co-branding Arrangement
As permitted under regulations, Vani Bank may issue co-branded Debit Cards based on business requirements. The co-branding arrangement will be done after assessing the various risks associated with such an arrangement including reputation risk and mitigation measures.
The Bank will also carry out due diligence of the entity with which it intends to enter into a tie-up for issuance of such cards in order to protect against any reputation risk. In cases where applicable, the Bank will ensure that the entity has obtained necessary approvals from its regulator for entering into the co-branding agreement.
The Bank will also carry out due diligence of the entity with which it intends to enter into a tie-up for issuance of such cards in order to protect against any reputation risk. In cases where applicable, the Bank will ensure that the entity has obtained necessary approvals from its regulator for entering into the co-branding agreement.
The role of the co-branding entity under the tie-up will be limited to marketing/distribution of the cards and/ or providing access to the cardholder (customer) for the goods/services it offers.
7. CUSTOMER ELIGIBILITY
The Bank may issue Debit Cards to following Savings Bank and Current Account holders:
Individual Savings Bank account holders of age 14 years and above can be issued Debit Card if the account is self-operated. If the account is operated by the Guardian, then the card can be issued to the Guardian.
The Bank may issue Debit Card to account holders only after obtaining requisite application form. Applications may also be obtained through other channels like Contact Center, Digital modes etc.
Debit Cards will not be issued on accounts which are dormant, due for KYC, in debit or total freeze, liened against any regulatory or statutory order/ attachment notice or any other reason as the Bank may define time to time. Individual Savings Bank account holders of age 14 years and above can be issued Debit Card if the account is self-operated. If the account is operated by the Guardian, then the card can be issued to the Guardian.
The Bank may issue Debit Card to account holders only after obtaining requisite application form. Applications may also be obtained through other channels like Contact Center, Digital modes, etc
8. USAGE OF DEBIT CARD
ATMs:
Vani Bank Debit Card can be used for the following services at Vani Bank ATMs and ATMs of other banks where VISA and Repay Debit Cards are accepted:
9. TERMS AND CONDITIONS (T&C) FOR ISSUANCE AND USAGE OF DEBIT CARDS.
The relation between the Bank and the cardholder (customer) will be contractual and will be based on the following guidelines:
1. The Bank has the absolute discretion to withdraw Vani Bank ATM card, the service thereby provided, or amend or supplement any of the above terms and conditions at any time without prior notice to the Cardholder.
2. The terms shall specify the basis of any charges, but not necessarily the amount of charges at any point in time and shall specify the period within which the cardholder’s account would be normally debited.
3. The terms and conditions for issuance and usage of Debit Cards shall be mentioned in clear and simple language (preferably in English, Hindi and the local language) comprehensible to the cardholder.
4. The terms shall put the cardholder under an obligation to take all appropriate steps to keep the card safe along with the means (such as PIN or OTP) which enable it for use.
5. The terms shall put the cardholder under an obligation to notify the Bank immediately after becoming aware:
10. OWNERSHIP OF VANI BANK ATM CARD
Vani bank ATM card shall be the property of the Bank on request or in the event of the cardholder no longer requiring the service. The Bank reserves the right to disclose, in strict confidence, to otherinstitions, such information concerning the Cardholders account as maybe necessary or appropriate in connection with its participation in any ATM or Electronic Fund Transfer Network.
